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Are you choosing the right conflict resolution techniques for your organization’s challenges? 

Effective Conflict Resolution Strategies: What Do I Try Now?

When: Tuesday, December 4, 2018
9:00 a.m. – 3:30 p.m.
Presenter: Debbie Lynangale, The Mediation & Training Collaborative
Location: Delaney House, Holyoke


Workplace conflict can harm relationships, reduce productivity, increase costs and decrease a team’s effectiveness. One study found that an average workplace conflict eats up to three hours a week! In this workshop we’ll explore the range of conflict resolution tools available, including one-on-one communication strategies, conflict coaching, mediation, and larger group processes. This timely and informative workshop presents a wonderful opportunity to learn strategies on dealing with those difficult conversations or dynamics at work.


 About Our Presenter:

Debbie Lynangale has worked with The Mediation & Training Collaborative since 2007 as a trainer, facilitator, mediator and case coordinator. In addition to her previous 15 years with the Department of State’s Foreign Service, Debbie has taught graduate level classes in intercultural communication and mediation, and studied conflict transformation, social justice, and training at the School for International Training (now SIT Graduate Institute).

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Thank you to this year’s Training Sponsors







Notes from HSF:
There will be no refunds for this program. Unpaid registrants who do not attend will be billed. Substitutions are always welcome.

If accommodations are needed please email us. A minimum of two weeks notice is requested.

Please contact Pam Root with any substitutions or accommodations.

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