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The workshops are highly interactive, with realistic scenarios, hands-on skill practice, and in-depth experiential activity. Also includes personalized instructor problem-solving during the workshop or by phone one-on-one.

#1 – Management Fundamentals
Thursday, October 4, 2018

9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates
Location: Delaney House, Holyoke

Puts management into context for those relatively new to the position or experienced but untrained in the role.  Explores the role of management and how strong management skills/behavior can create an environment in which employees reach their potential and maximize their contributions to the organization.

 

#2 – Communication, Motivation,& Conflict Management
Thursday, October 18, 2018

9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates
Location: Delaney House, Holyoke

Explores how positive-yet-firm communication makes management easier and more effective. Looks at communication styles and techniques that reach employees respectfully, and conflict resolution styles that strengthen relationships. Develops skills through practice of these styles.

 

#3 – Employment Law 101
Thursday, November 1, 2018

9:00 a.m. – 3:30 p.m.
Presenter: Attorney Tim Murphy, Skoler, Abbott & Presser, PC
Location: Delaney House, Holyoke

Many supervisors do not understand how their decisions about employee issues can create liability, not only for the agency but also for themselves personally.  This program will give supervisors basic information about employment law; plus skills and strategies for managing agency staff that can help to avoid employment litigation. *Open for individual registrations


Series Sponsored by Springfield College:


#4 – Performance Feedback & Management
Thursday, November 15, 2018

9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates
Location: Delaney House, Holyoke

Builds awareness and skills of the impact managers have on the performance of their employees, examines management actions that can develop/enhance or impair/impede employee performance.  Areas covered are employee feedback, coaching, goal setting, follow-up and review.

 

#5 – Team Building & Engagement
Thursday, November 29, 2017

9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates
Location: Delaney House, Holyoke

Explores the role that a strong, unified team identity plays in helping a department/organization attain its goals  and continue to renew itself. Examines the advantages that team effectiveness and participation bring to employees and managers.


Dates:
October 4, 18, & November 1, 15, & 29
Times: 8:30am Registration; 9:00-3:30pm Program
Location:
Delaney House, Holyoke

Program Fees*:  HSF Members – $450; Not Yet Members – $900
(Includes morning coffee & buffet lunches)

 


Please review the NEW Supervisory Skills Certificate Series Attendance Policies

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