Spring Supervisory Skills Certificate Series (Sorry, sold out!)

//Spring Supervisory Skills Certificate Series (Sorry, sold out!)
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Sorry, this series is sold out! Look out for our Fall Supervisory Series starting October 12th. 

Supervisory Skills Certificate Series

The workshops are highly interactive, with realistic scenarios, hands-on skill practice, and in-depth experiential activity. Also includes personalized instructor problem-solving during the workshop or by phone one-on-one.

diana-brooks-glasses#1 – Management Fundamentals
Thursday, March 16, 2017
9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates

Puts management into context for those relatively new to the position or experienced but untrained in the role.  Explores the role of management and how strong management skills/behavior can create an environment in which employees reach their potential and maximize their contributions to the organization.

#2 – Communication, Motivation, & Conflict Management
Thursday, March 30, 2017
9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates
*Please note: This workshop will be held at The Log Cabin in Holyoke. All other workshops will be held at Delaney House.

Explores how positive-yet-firm communication makes management easier and more effective. Looks at communication styles and techniques that reach employees respectfully, and conflict resolution styles that strengthen relationships. Develops skills through practice of these styles.

#3 – Employment Law 101susan-fentin
Thursday, April 6, 2017
9:00 a.m. – 3:30 p.m.
Presenter:  Attorney Susan Fentin, Skoler, Abbott & Presser, PC

Many supervisors do not understand how their decisions about employee issues can create liability, not only for the agency but also for themselves personally.  This program will give supervisors basic information about employment law; plus skills and strategies for managing agency staff that can help to avoid employment litigation.

*Open for individual registrations

#4 – Performance Feedback & Management
Thursday, April 20, 2017
9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates

Builds awareness and skills of the impact managers have on the performance of their employees, examines management actions that can develop/enhance or impair/impede employee performance.  Areas covered are employee feedback, coaching, goal setting, follow-up and review.

#5 – Team Building & Engagement
Thursday, May 4, 2017
9:00 a.m. – 3:30 p.m.
Presenter:  Diana Brooks, Diana Brooks Associates

Explores the role that a strong, unified team identity plays in helping a department/organization attain its goals and continue to renew itself. Examines the advantages that team effectiveness and participation bring to employees and managers.

Dates: March 16 & 30, April 6 & 20, May 4
Time: 8:30am Registration; 9:00 AM – 3:30 PM program

Locations:  Session #1, and Sessions #3-5: The Delaney House, 3 Country Club Rd., Holyoke
Session #2 on March 30: The Log Cabin, 500 Easthampton Rd., Holyoke

Fees: All five workshops ~ HSF Members – $445; Not Yet Members – $890
*Single workshop (subject to availability) ~ HSF Members – $130; Not Yet Members – $220
(Fee includes continental breakfast and lunch for all workshops)

CEUs available for this series. Available in online registration.
Please contact Pam Root with any questions regarding CEUs.


Participants must attend all five workshops to receive their certificate. Makeups for this series are not guaranteed and space is very limited. Please do your best to attend all five sessions.

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