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Borrow from a mediator’s toolkit – express yourself in ways to be heard and to promote understanding, and solve problems so that everyone walks away more satisfied. With Option A’s five classes you’ll learn the core communication and conflict resolution skills mediators use; take Option B’s eight classes and you’ll add knowledge and and practice integrating those skills info a formal mediation process, and you’ll receive a certificate confirming that you have met Massachusetts court requirements for Basic Mediation Training. Sessions held Tuesdays, 4-9 pm, between 3/19/19 and 5/7/19. Fees – Option A $399, Option B $649. Some continuing education credits generally available, scholarship assistance and payment plans may be available. Contact The Mediation & Training Collaborative for a brochure or additional details – mediation@communityaction.us, 413-475-1505.

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