Position Summary
As a Residential Support Specialist, you will provide a supportive and safe environment in a community residential setting that fosters growth, independence, and community engagement for individuals who have experienced a brain injury resulting in physical limitations, mental health, and/or cognitive challenges. Your role requires professionalism and collaboration with team members in alignment with MHA’s Core Values—Respect, Integrity, and Compassion—while adhering to organizational policies, program funding guidelines, and applicable regulatory standards.

Pay Rate: $20 an hour

Open Shift: 1st shift, 2nd shift & 3rd shift (Full time, Part time, & Relief/Per diem)

Key Responsibilities

• Engage with participants in a respectful and empowering manner to promote self-esteem, independence, and personal growth.
• Assist participants with daily living tasks such as personal care, meal preparation, shopping, and household maintenance.
• Support participants in accessing community resources, including transportation, education, social activities, and healthcare services.
• Teach and encourage self-advocacy skills while serving as a liaison with families, providers, and external parties.
• Provide financial support through budgeting, money management, and accurate documentation of expenditures.
• Monitor participant health and well-being, assist with medication administration, schedule appointments, and respond to emergencies.
• Maintain accurate, timely documentation including logs, data records, incident reports, and use of agency systems.
• Promote safety by identifying and addressing hazards, assisting with emergency drills, and following agency safety procedures.
• Demonstrate flexibility in scheduling, provide shift coverage as needed, and actively participate in team collaboration.
• Attend all required training, maintain certifications, and uphold professionalism to support program quality and standards

About New Ways Services – (ABI Division)
New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Requirements

• Valid driver’s license, sufficient automobile insurance, an acceptable driving record, and access to a reliable vehicle during working hours.
• Adaptability to participants’ changing needs.
• Patience, compassion, and strong interpersonal skills.
• Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
• Must be at least 18 years old.
• High school diploma or GED required; college degree in human services or a related field preferred.
• Minimum of six months of relevant experience; experience with individuals with brain injuries, mental health challenges, or developmental disabilities is preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20 an hour

Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.